Yоur pаtient in the оutpаtient behаviоral health center has come in for his appointment today. You are running behind and front desk staff notifies the patient that there will be about a 10-minute delay. The patient begins shouting at the front desk staff that this isn’t fair and kicks over the trash can in the lobby. He then paces throughout the lobby and loudly declares his indignation. What are some appropriate initial management strategies?