Pleаse reаd the fоllоwing news оn Lululemon to аnswer the following questions: Recently, loyal Lululemon customers, have expressed frustration over declining quality despite the brand’s high prices. Many argue that the fabrics and construction no longer match the premium standards Lululemon was known for, with some customers claiming newer items feel cheap and less durable. Issues like pilling, fading, and premature wear have further fueled dissatisfaction, leading some to question whether the brand’s high-end reputation and price tag are still justified. For example, one frustrated buyer explained “I used to love Lululemon, but now, I’m paying over $100 for a shirt that feels like it’s worth no more than $5.” These are not new problems for the company. In 2013, Lululemon was forced to recall a large number of its yoga pants after it was discovered the fabric was too sheer and became translucent when stretched. The recall resulted in a significant financial loss for the company as well as an erosion in brand loyalty. Many customers who had previously been raving fans felt let down by the company’s failure to deliver on its longstanding promises of quality and durability. To address the issue, Lululemon implemented a number of changes, including improving the quality control process and introducing new product lines. The company also took steps to rebuild trust by offering refunds and exchanges to customers affected by the recall, emphasizing its commitment to quality and sustainability. However, today in 2025, several quality problems continue to exist. (source) Question 1: In this case, if Lululemon customers who were affected by the recall complained heavily to everyone, including to third parties and on social media platforms, they would be classified as a(n) ________. Question 2: Many of Lululemon's customers expect a high quality product because of the brand's reputation and high price, however according to the information presented above, this was not the case for many customers. This discrepancy is an example of the
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