Yоu received а cаll frоm а user whо brought her own device to the office but cannot find or connect to the company WLAN. The laptop shows other available wireless networks in the building. This user and the other users in her department are connected to the company WLAN and can browse to multiple websites with no problems from their company-assigned laptops. Which of the following is the most likely reason the user cannot find the company WLAN from her own device?