SCENARIO 3 CONTINUED — The seniоr sаles mаnаger has nо fоrmal authority in this decision. He holds no title that gives him a vote. However, when he speaks in leadership meetings, people listen — partly because of his relationships with hospital accounts, and partly because he has a reputation for being honest even when it costs him politically. QUESTION 11 OF 4: Which power base BEST describes the sales manager's influence?