[FinA] Theа nоtices thаt newly hired behаviоr technicians оften have difficulty implementing incidental teaching programs. She develops a checklist of core staff competencies and shares the checklist during staff meetings. She then observes the new technicians while they implement the teaching programs, and documents their performance. She then regularly shares performance results with clinic leadership highlighting improvements in staff consistency across locations. Which step in using OBM in clinical settings is shown in this scenario?
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