During а virtuаl clаss, Samantha listens tо the prоfessоr while scrolling Instagram and texting a friend. She still participates when called on, but afterward remembers the main idea and very few details.What does this situation demonstrate about listening?
Chаpter 2: Key-Term ReferenceAttributiоn — The prоcess оf аttаching meaning or an explanation to someone's behavior.Emotional intelligence (EI) — The ability to understand and manage your own emotions and deal effectively with the emotions of others.Empathy — The willingness and ability to experience things from another person's point of view.Face — The identity a person presents to others.Facework — Verbal and nonverbal strategies people use to maintain a desired identity.Fundamental attribution error — The tendency to explain other people's behavior through personal qualities while giving too little attention to situational factors.Halo effect — The tendency to use a positive impression of someone in one area to assume other positive qualities.High self-monitors — People who pay close attention to their behavior and adjust it to create a desired impression.Horn effect — The tendency to use a negative impression of someone in one area to assume other negative qualities.Identity management — Communication strategies people use to influence how others see them.Low self-monitors — People who pay less attention to managing the impression their behavior creates.Perceived self — The person you believe yourself to be in moments of honest self-examination.Perception checking — A communication strategy for checking the accuracy of an interpretation rather than assuming you know what another person's behavior means.Personality — Relatively stable characteristics that influence how a person tends to think, feel, and behave.Reflected appraisal — The influence of other people's messages on our self-concept, especially messages from significant others.Self-concept — A relatively stable set of perceptions you hold about yourself.Self-esteem — Your evaluation of your own self-worth.Self-fulfilling prophecy — An expectation that influences behavior in ways that make the expected outcome more likely.Self-serving bias — The tendency to judge ourselves more charitably than we judge others, such as taking credit for successes while blaming outside circumstances for failures.Significant others — People whose opinions and messages have an especially strong influence on our self-concept.Social comparison — Evaluating yourself by comparing yourself with others.