Cоnsider the fоllоwing orgаnizаtionаl event: Meals for All, a nonprofit dedicated to supplying local foodbanks with canned goods and other nonperishable food items, has received criticism from members of the community. Initially, Sofia, the nonprofit’s volunteer coordinator, believes the criticism to be unfair and begins to reach out to community members about what Meals for All could be doing better. She then speaks with dozens of volunteers and community members surrounding neighborhoods, and, as a result, Sofia changes how she understands both the organization's strengths and its shortcomings. Which concept best describes Sofia's experience?
Cоnsider the fоllоwing orgаnizаtionаl event: Penny has worked as the receptionist at Netdox for five years. She loves her job but does not communicate much to her coworkers. One day Penny decides that she wants to befriend some of her coworkers, so, before heading into the office, she considers the best way to approach Amy, the woman whose cubicle is closest to her desk. Penny considers that, since she doesn’t talk much and hasn’t really ever spoken to Amy, she’ll need to come across especially high-energy and welcoming so that Amy is sure to like her. Which theoretical framework best explains how Penny plans to approach Amy?