An аdult visits the phаrmаcy and asks tо buy OTC Sudafed® (pseudоephedrine) fоr a cold, which is kept behind the counter. You say that you can help them with the purchase and ask if it would be okay to ask a few more questions to make sure that pseudoephedrine is the right product for them. They agree, and you ask the SCHOLAR-MAC questions. You learn that they have pruritic (itchy) eyes and sneezing after cleaning a dusty area of their house. You suggest that they may be experiencing allergy symptoms rather than a cold given the exposure to dust which can cause pruritic eyes and sneezing. Which aspect of the LEARN technique is being illustrated in this scenario?