Innocent sounding words can easily be misinterpreted by customers.

Figure 4Figure 4 shows the production possibilities frontiers for Pakistan and Indonesia, each producing cashews and cotton.Refer to Figure 4. Which country has a comparative advantage in the production of cotton?

A good customer service representative always catches customer’s names and will never have to ask for their name again. 

When presenting to her team, Emily speaks slowly to ensure everyone can follow along with her ideas. What aspect of speech is she adjusting?

Figure 3Figure 3 shows various points on three different production possibilities frontiers for a nation.Refer to Figure 3. A movement from Y to Z

During a presentation, Ben keeps saying “uh” and “like” frequently, which distracts from his main message. What are these examples of?

During a presentation, Susan mistakenly says “specific ocean” instead of “Pacific Ocean.” What type of error is this?

A company notices that many customers have stopped using their service and moved to a competitor. What term describes this phenomenon?

While speaking to a large audience, Emily raises her voice to ensure everyone can hear her clearly. What aspect of her voice is she adjusting?

During a training session, the speaker’s pronunciation of certain technical terms is unclear, making it difficult for the audience to understand. What aspect of speech is affecting communication?