In a 2025 customer satisfaction survey, 70% of respondents a…
In a 2025 customer satisfaction survey, 70% of respondents are “Promoters” (scores 9–10), 20% are “Passives” (scores 7–8), and 10% are “Detractors” (scores 0–6). According to the Net Promoter Score (NPS) formula, what is the brand’s NPS?
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