An operations director at an automotive subassembly plant no…
An operations director at an automotive subassembly plant notices that a particular line’s defect rate has risen to 5%. The director installs real-time digital monitoring screens at each station and institutes a policy where workers on shifts with a defect rate exceeding 2% are subject to direct financial penalties. According to Dr. W. Edwards Deming’s 14 Points and his core philosophy of quality management, how would Deming characterize this managerial intervention?
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