A virus was in the news, with many cases in Central and South America and increasing numbers of cases in the southern United States. Several years ago, this virus was essentially unheard of in these areas. This is an example of

Which type of statement is most effective in opening a conversation and showing patients that you care about how they are feeling?

In a clinical setting, why is it important to take a patient into a quiet space for communication?

Which psychologist developed a model that consists of five stages of needs: physiological needs, safety and security, love and affection, esteem, and self-actualization?

According to Kübler-Ross‛s model, what is typically the final stage of grief when a patient comes to terms with their diagnosis?

In which defense mechanism does a person retreat to behaviors of an earlier developmental level when under stress?

You are hired to help improve purchasing, supplier and reporting processes at 7-11 convenience stores.  Store Managers determine the inventory to purchase by visual inspection of the inventory on hand and an inventory reorder report.  Store Managers enter their inventory orders into the purchasing system.  The purchasing system electronically places Purchase Orders (PO) with approved suppliers based on contracts.  When the inventory is received, Store Managers enter quantities received in the purchasing system to close the POs.  Since there is no interface between the purchasing system and the payables system, Accounts Payable staff extract purchasing and receiving information from the purchasing system to process supplier invoices (payables) and payments.  For this scenario, answer the following questions:  Some of the purchasing reports are printed by Head Office and distributed to the stores using 7-11’s internal mail distribution service.  Explain two steps that 7-11 may take to maintain the confidentiality of the paper reports (2 marks). If supplier invoices are entered manually by Accounts Payable staff, explain how 7-11 may automate the entering of supplier invoices into the AP System and one risk of automation. (2 marks). What factor(s), other than cost/benefit analysis, may management take into consideration when deciding to adopt emerging technology such as cryptocurrency?  (1 mark)

In the context of communication, what term refers to the awareness of one’s own feelings and the feelings of others?

According to the U.S. Department of Health and Human Services, what is cultural and linguistic competence?

Which of the following best describes the expectation that a healthcare provider must meet to avoid professional liability?