Hospital XYZ is implementing an electronic health record and the executive management team realizes that this is a large change initiative that will potentially cause all employees a lot of stress. Hospital XYZ needs to use which of the following to facilitate the change process?

Which management theory not only includes ways to meet strategic goals with a health information management department but also provides guidance for improving the workforce diversity in a department?

As a new supervisor, Anna is aware of the importance of both written and oral communication in her position. As such, she has enrolled in a course to improve her writing skills. Anna’s actions support which managerial function?

Alara was recently hired as the HIM manager for a specialty healthcare organization after meeting with her new employees, she realizes there are some big gaps between what the HIM employees are doing and what is documented in the organization. Alara needs to assess job descriptions and create job titles that match the current HIM skills available in her department. Which of the following describes what Alara is doing?

Which of the following is an accumulation of work-related information from job experience and the information gathered is only relevant to the current organization climate or culture?

Stephen (the HIM coding manager) has been tracking Ebony’s coding productivity and quality over the past several months. Ebony has experienced increasing variances in her work performance and is not meeting the coding benchmarks in terms of productivity or quality. Stephen has been sharing the data with her on a regular basis and Ebony promises she will improve. Stephen realizes that Ebony’s work is becoming substandard and not meeting the coding area standards. Stephen will need to initiate which of the following?

A 46-year-old client is prescribed cyclobenzaprine for acute muscle spasms following a lumbar strain. During discharge teaching, the nurse reviews medication safety instructions. The client reports working evening shifts and occasionally having a glass of wine to help relax after work. Which statement by the client indicates correct understanding of the priority safety teaching for cyclobenzaprine?

Terry. the new release of information manager, is participating in management orientation for the healthcare organization. One section of orientation thoroughly reviews the tools and practices for setting sustainable performance goals for employees, how to monitor employee progress toward job performance goals, and ways to provide feedback to employees regarding job performance. What is this section called?

Dana, the coding manager is starting to work on her employees’ annual performance reviews. She will need all the performance management tools except which of the following?

A 72-year-old patient with osteoporosis has been receiving calcitonin salmon for several days. During routine assessment, the nurse notes intermittent tingling around the mouth. Vital signs are within normal limits, and the patient denies pain or shortness of breath. Which action should the nurse take first?