[U5Q] Marybel and her assistant Naomi are tracking how long…
[U5Q] Marybel and her assistant Naomi are tracking how long it takes for an employee to greet a customer as they walk into the store. Marybel records that it takes 21 seconds to greet a customer, while Naomi records that it takes 24 seconds to greet a customer. They calculate the interobserver agreement (IOA) and get an IOA score of 87.5%. This is an example of:
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