All messages must have five characteristics to be meaningful and accurate to all who read it.   These five C’s are: a. b. c. d. e. Which of these do you feel is the most important: a. 

When you introduce people in business situations, show respect to the person of higher status by mentioning his or her name first. 

It is not necessary to anticipate your audience’s questions; it takes time away from your practicing preparation.

Before depositing a check, you should carefully stamp or write an endorsement on the right edge of the back of the check.

When planning an outgoing call, what information should you have before you make the call?      

Audits are done to see whether internal controls are being applied correctly.  

To prepare an effective and worthwhile presentation, the composers thoughts must be thoroughly explored.  The writer needs to create a _________________  worksheet.

Memos and emails are the most commonly used written messages internally within an organization. 

To create an effective document it must go through three stages.  List those stages and define what occurs in each stage. a.                                                                                 Definition:   b.                                                                                 Definition:   c.                                                                                 Definition:

Your attitude is reflected in your speech and tone of voice when you speak with someone by telephone.