BrightStar Financial recently invested nearly $2 million to…
BrightStar Financial recently invested nearly $2 million to improve employee satisfaction. Management increased salaries by 12%, renovated office spaces, added ergonomic furniture, and expanded employee benefits. Since these changes, complaints about working conditions have nearly disappeared. However, employee productivity has remained stagnant. Supervisors report that employees rarely volunteer for new projects, show little enthusiasm for solving problems, and express frustration that promotions are uncommon. Many employees describe their work as repetitive and say they feel invisible despite their efforts. Which motivation theory best explains why these improvements failed to significantly increase employee motivation?
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