Laila is having trouble eliciting responses from her small group as they discuss ways to improve the delinquent chart process.  She begins to use a series of “why” questions and mirror statements in order to improve the quality of the discussion.  Laila is using what group facilitation technique?

Juanne has been tasked by her CEO with doing a functional needs assessment of the HIM department.  Her first step will be:

University Hospital is considering contracting with a systems integrator consultant to help them add a computerized provider order entry (CPOE) application to their EHR.  Which of the following would be a reason for University Hospital to decide to hire such a consultant?

Which of the following would not be found in the contract negotiation phase?  

The speech recognition system has been in operation for almost 2 months, and despite receiving one-on-one training prior to go-live, Dr. Jones is still not using the system correctly.  Dr. Jones needs what type of training?

University Nephrology Associates (UNA) is implementing an EHR system across all their offices.  They have decided to install all components of the system in all offices on the same day.  They will, however, continue to maintain their paper processes for at least a month after go-live.  This is an example of what type of roll-out strategy?

University Hospital is upgrading their EHR.  They have decided to install the upgrade in the ER first, then the clinics, then the ancillary departments, and finally the nursing units.  This is an example of what type of roll-out strategy?

University Oncology Associates (UOA) has been approached by a vendor to implement an EHR system developed specifically for oncology physician offices.  UOA has agreed with the understanding that if the system doesn’t work, they will return to their previous EHR.  This is an example of what type of roll-out strategy?

At Mercy Hospital, the Board of Trustees has reviewed the feasibility studies for the EHR implementation and has given approval to the chief executive officer to move to the next step in the process.  Mercy Hospital has just completed which phase of the project life cycle?

What is the primary function of canaliculi within the osteons of compact bone?