Kendra has red patches on her face after using a protein-based lotion manufactured by Today’s Skin Research Lab. She learned that the lotion’s steroid levels were beyond the standard levels permitted by the government and the damage caused by the lotion was irreversible. Which standards will address Kendra’s grievances?

Managers at the Blue Dragon Inc., an international company with operations in China and the United States, are often heard complaining about the difficulties in achieving synergy and cooperation between the employees of both the countries. After extensive research it was concluded that the cultural differences between these countries, which resulted in different work-related values, caused the lack of cooperation. In order to effectively tackle this problem, Blue Dragon Inc. should

The country of Morson has decided to privatize the state-owned cable television company. How can the country help this newly privatized industry succeed?

Zhen is writing a list of tasks that need to be done to create a prototype of his company’s new product. Some of these items can be accomplished only by certain departments, such as Design or Production, so instead of writing one long list, he breaks it down into a series of shorter lists that are separated by headings that name the department responsible for completing each list. Zhen is using the design principle of

Because Rachel’s email to a customer is likely to elicit a neutral response, she should use the direct approach.

The direct approach could be a good choice for a bad-news message if you expect

The use of specialized language can signal to other specialists that you are qualified to communicate on their level.

Which of the following can help prevent your text and visuals from looking randomly placed on the page?

Which of the following is most appropriate when denying credit to a customer?

Ending a message with a phrase such as “as soon as possible” helps in building goodwill.