Write the state for the following two-letter abbreviation: LA (You will NOT receive credit for misspelled words!) [BLANK-1]

To be an active listener, you must focus on the following:

The way you dress creates a/an ________ to others and sends a message to customers and colleagues.

The person who writes outstanding business letters works at it continually by

The voice you project is determined by how well you can demonstrate the following elements:

Missing the meaning is one of the most common barriers to effective communication.

The “you” attitude means

The purpose of any letter may be to inform, to create understanding and acceptance of an idea, to stimulate thought, or cause lack of action.

To give the person ample time to answer, allow the telephone to ring at least

The six C’s of business writing are to write with completeness, correctness, coherence, conciseness, clearness, and casualness.