When assessing an older patient admitted to the emergency de…
When assessing an older patient admitted to the emergency department (ED) with a broken arm and facial bruises, the nurse observes several additional bruises in various stages of healing. Which statement or question by the nurse is most appropriate?
Read DetailsA commonly used measure of the member experience is the Net…
A commonly used measure of the member experience is the Net Promoter Score, which is based on an 10-point scale, where a 7 and 8 means a customer is “passive,” a 9 or 10 means a customer is a “promoter,” and a score below six means the customer is a “detractor.” The Net Promoter score is calculated by?
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