Considering the performance formula in the context of a marathon, a runner’s shoes and attire, access to a trainer, and available training time represent their resources.

Joseph and Isabella are optical sales representatives, selling branded eyewear collections. Joseph spends five days a week conducting sales visits. His co-worker, Isabella, only spends four days a week conducting sales visits and always outperforms him by at least seven sales. In which component of performance might Isabella be considered stronger than Joseph?

Alexander, a car salesperson, sold 24 cars last month. On average, most salespeople at his company sell between 15-20 cars a month. Alexander’s manager rewards him for his top sales last month. This is an example of positive reinforcement.

Colin is the store manager. He notices that two of his associates, Justin and Sri continue to argue with one another and do so in front of customers. Colin asks Justin and Sri to come to his office to discuss the conflict between the two of them. Colin wants to find out what is affecting their engagement at work. Considering this scenario, Colin is serving as a(n) ___________ between the two employees.

In this module on Canvas, we looked at highlights from Mark Sanborn’s book titled, You Don’t Need a Title to be a Leader: How Anyone, Anywhere Can Make a Positive Difference. According to Sanborn, the following phrases describe a leader, EXCEPT:

The terms leader and manager are interchangeable, meaning that they are the same thing.

Zach started a new internship position this week. He practices effective political behavior by choosing to attend the optional, welcome reception with the management team and other new interns (rather than staying back and working late in his office).

Joseph has developed an open and honest relationship with his team. He leads by example and will do whatever he asks others to do. Joseph can be best described as a(n):

According to your reading, good relationships in your personal and professional lives are based on:

The negotiating conflict style creates a win-win situation.