Carlos is a tailor with a suit store. A customer comes in with a need for a dark suit for a family funeral. Carlos can’t relate, but tries to empathize with the customer as he takes the measurements for the suit. He knows this is a hard day for the customer and wants to help him in any way he is able. Carlos is ___ acting. 

A family-friendly hotel chain realizes they have a big dip in bookings when kids go back to school. They decide to implement a _________ strategy by offering special prices for “autumn getaways” and “mid-winter escapes” during their down periods. 

__________ leadership is the idea that someone is a good leader based upon their personal qualities. 

Ben loves nature and is passionate about the environment. Instead of adapting to the __________ of an organization, Ben found a place to work that fits with his core values. The company places a lot of emphasis on sustainable practices and is moving toward zero waste. 

The Pop! Soda Company released their new flavor, Cherry Fizz. The flavor was a flop. In testing, it scored lower than any soda before on flavor. The team responsible for flavoring each went to work trying to figure out a new recipe before the market research company had time to give them a thorough report of why the participants ranked it so low. One member of the team thought it was too sweet, another thought it was too fizzy and a third thought the cherry was too artificial tasting. They all agreed it needed to be fixed, but they had trouble making a decision on the final taste. According to functional theory, what is the most likely reason?

The human relations approach would encourage a transactional-style leader. 

A new coffee house is about to open. The founder has worked really hard to design the space, source special coffee beans, and hire people that fit with the overall vision for the business. The founder wants to keep the “vibe” consistent and only wants the employees to talk about the coffee using the terminology provided in training. Everyone needs to wear “upscale casual” clothing while on shift or even while visiting off-duty. They must all be educated about the region and the origin of the beans.  An employee that has taken an organizational course recognizes there is quite a bit of _________ going on to make sure the brand is consistent. 

In culture we learned that the people within the organization participate every day. This participation forms and influences the organizational culture. As a part of that, people often forget they have a choice and their participation keeps the values and identity of the organization going, even if it is not their own. According to Mumby, what step is this in ideology?

A chef and a restaurant manager have difficulty communicating with one another. Each one thinks the other does not understand their job or their point of view. The entire wait staff feels the tension and avoids being in the kitchen while both are present. At this point the conflict is _______. The wait staff really hopes they can work out their differences before it becomes a full blown fight in the kitchen!

The Petpalooza Co. had two meetings today about their new line of dog beds. They had to hold two separate meetings because not everyone could make one time. In the first meeting, they shared how the beds would ship from the manufacturer to the stores. The team leader for the second meeting didn’t provide that information. The shipping day was chaotic because not everyone had shared meaning for the shipping process that caused a lot of confusion and misinformation going to stores. The _________________ was off because it was not communicated to all parts of the organization.