Stephanie is trying to convince her employer that she is eligible for a maternity leave of 12 weeks as opposed to the 10-weeks leave that has been granted to her. She claims that the law mandates companies to allow 12 weeks of maternity leave for its employees. According to the ACE Theory, which of the following characteristics of successful persuasion does Stephanie use?   A.  Appropriateness   B.  Effectiveness   C.  Efficacy   D.  Consistency

The gatekeeping role in facilitating balanced team participation would be an example of the _____ behavior of a facilitator.   A.  self-oriented   B.  task-related   C.  maintenance-related   D.  dysfunctional

Which of the following is required for successful collaborative decision making?   A.  Taking a stand for one fixed option   B.  Isolating stakeholders from the decision-making process   C.  Considering yourself and the persons involved as one unit   D.  Relying primarily on a logical approach to decision making

The situation in which one or more members of a team slack off, hoping that others will pick up the slack, is referred to as:   A.  free riding.   B.  group-hate.   C.  groupthink.   D.  risky shift.

The decision-making process should ideally begin with:   A.  generating a single solution or option.   B.  stating clearly and specifically what you want the end result to be.   C.  gathering information and researching on the issue at hand.   D.  evaluating the available options based on hypothetical factors.

Who among the following are leaders who focus their energy on helping others improve their performances and achieve goals A. coaches B. limited partners C. whistleblowers D. facilitators

A team has the option of choosing between two approaches. The facilitator suggests that the team can try both approaches and asks the team members to choose the one that they want to try first. This illustrates the facilitative intervention approach of:   A.  avoiding process battles.   B.  enforcing process agreements.   C.  playing dumb.   D.  checking for agreement.

Which of the following is NOT an effective practice when making decisions?   A.  Using a weighted average decision making technique to prioritize outcomes   B.  Being nonjudgmental in generating options   C.  Using scenario planning to evaluate available options   D.  Considering one single alternative or solution throughout the process

_____ teams are typically required to coordinate their work by setting their own norms and making their own planning schedules without ongoing direction from a supervisor or manager.   A.  Cross-functional   B.  Self-maintained   C.  Task force   D.  Process improvement

Groupthink, as a self-limiting team behavior, is more likely to occur when:   A.  a person expects a specific task to be done by someone else in a team.   B.  a team member believes that all team activities are a waste of time due to one or two bad experiences as a team.   C.  a team feels pressure to perform with the imminent approach of a deadline.   D.  there is a sense of shared responsibility that breeds a feeling of invincibility.