Rex likes Karl because he thinks Karl is fun, smart, and energetic. When someone points out that Karl is a cheapskate, Rex refuses to believe it. Perhaps Rex’s perception is clouded by the __________ effect.

Our tendency to put ourselves in situations that reinforce our attitudes, beliefs, values, or behaviors is known as __________.

Rashid went to dinner with his good friend Megan. They stayed at the restaurant for hours simply because they were enjoying each other’s conversation. According to Martin Buber, their relationship is best described as __________.

Joe tells his wife, Serafina, that he thinks they should “redo” their bathroom as their next home improvement project. Serafina reacts strongly to this suggestion, complaining that, “We don’t have enough money to do that!” Serafina thought “redo” the bathroom meant to replace the shower, toilet, and sink and to re-tile the floors and paint the walls. She was relieved when Joe explained that what he meant by “redo” the bathroom was just to paint the walls and have the floors refinished. The language barrier Joe and Serafina experienced is called __________.

Sun is generally considered by her boss to be very good at being aware of, understanding, and managing the emotions of those people who work for her. She has also demonstrated the ability to do the same with her own emotions. Because of these abilities, it may be said that Sun exhibits a high level of __________.

What stage of the listening process is involved when you focus on one sound from the many that compete for your attention?

Kellyn realizes that when she communicates with Ji, an international student from South Korea, she may need to be sure that that her messages are more explicit, but they should not be condescending. Kellyn should use __________ to accomplish this goal.

Shannon told her friend, “I am sorry that you lost the tennis match.” What approach did Shannon use to comfort her friend?

When we stereotype others, we do so to fulfill our needs for power, authority, and __________.

While Danilo argues with his girlfriend, Katie, he uses profane language and raises his voice. This causes Katie’s blood pressure to increase and inhibits her ability to accurately interpret Danilo’s messages. Which form of communication interference is Katie experiencing?