When Jeannie noticed that her friend Kam was upset, Jeannie asked her what was wrong. Although Kam reassured her that everything was okay, Jeannie noticed that Kam had a slight frown on her face and was not making eye contact. What did Jeannie do to accurately read the situation?

Which idea suggests that the more contact you have with someone who is different from you, the more positive regard you will have for that person?

When someone uses the word dog and you understand the word to mean “a mangy, dirty, and disgusting animal, like the one that bit me when I was five years old,” which level of meaning are you likely applying?

Brody’s wife walks into the family room while he is watching the TV and begins to tell him what she found out at the PTA meeting. Brody turns off the TV and directs his attention to his wife. Which barrier to effective listening has Brody addressed?

As you listen to Dr. Stralia’s lecture on barriers to effective listening, you begin to see how those barriers have operated in your conversations with your spouse. Which stage of the listening process is reflected in this realization?

Which stage of the listening process is involved when you focus your eyes on your friend, nod your head, and say “uh huh” occasionally as he speaks?

Which guideline should you keep in mind when paraphrasing the words of your conversation partner?

Which phrase best demonstrates an effective paraphrase of a person’s emotions?

The two ways to check the accuracy of your perceptions are __________.

What is the most effective way to sustain a conversation?