When considering process flow, the critical path is:

Which of the following are among Maister’s 8 principles that organizations can use to influence customers’ satisfaction with waiting times? (Hint: Recall the article: Prescription for the Waiting-in-Line Blues)

A process contains 2 steps. The duration of Activity A is 5 minutes and it uses Resource X. The duration of Activity B is 10 minutes and it uses Resource Y. What happens to capacity if I make an investment that reduces the activity time for Step B to 5 minutes but increases the activity time for Step A to 6 minutes?

A claims adjuster employs 6 clerks for evaluating insurance claims. There are three steps in the process, and these steps take 1 hrs, 2 hrs, and 4 hrs respectively. The adjuster’s office works 8 hours a day. Starting from A, which is the first correct answer shown below assuming each clerk is assigned to one type of task for the day?

A subscriber purchases 200 shares at $25 per share and pays $10 per share upfront. The subscriber later defaults and the payment is forfeited. What amount should be credited to Contributed Surplus?

A corporation declares $60,000 in dividends. The company has 3,000 preferred shares with a $4 dividend per share and 20,000 common shares outstanding. The preferred shares are non-cumulative. How much of the dividend is paid to common shareholders?

A corporation is legally separate from its owners. This structure allows investors to contribute capital without becoming personally responsible for the company’s debts. Which characteristic of corporations explains this feature?

A corporation issues securities for $200,000 consisting of common shares and preferred shares. The fair values of the securities are: common shares $160,000 and preferred shares $40,000. How much of the proceeds should be allocated to preferred shares?

A company issues 20,000 common shares at $18 per share. Legal and underwriting costs associated with the issuance total $16,000. What amount should be recorded in share capital?

A corporation declares $70,000 in dividends. The company has 5,000 cumulative preferred shares paying $3 per share annually. No dividends were declared in the previous year. How much of the dividend will be distributed to common shareholders?