You are the VP of Patient Experience at a large hospital sys…
You are the VP of Patient Experience at a large hospital system. Your 30-day readmission rate is 22%—well above the 15% national benchmark—and CMS penalties are reducing reimbursement. You decide to use an Evidence-Based Management approach rather than relying on intuition or past practice. Below are four key steps in this process. Rank them in the correct order from FIRST (1) to LAST (4):
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