​_____ are the benefits that can be measured in dollars.

​If an interviewee gives only short or incomplete responses to open-ended questions, a systems analyst should _____.

​Joint application development (JAD) provides a fast-track approach to a full spectrum of system development tasks, including planning, design, construction, and implementation.

When using a _____ to investigate the causes of a problem, an analyst first states the problem and then draws a main bone with sub-bones that represent possible causes of the problem.​

A popular technique for investigating causes and effects is called a _____ diagram.​

​When maintaining schedules, if enough _____ and frequent checkpoints exist, problems will be detected rapidly.

​System requirements fall into five general categories: outputs, inputs, processes, performance, and controls.

​When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a _____ could ensure the sample is balanced geographically by selecting five customers from each of four zip codes.

​Although taking notes during an interview has both advantages and disadvantages, the accepted view is that note taking should be extensive.

​In an interview, _____ encourage spontaneous and unstructured responses.