Phil Johnson is the owner of a small firm that manufactures customized oil-drilling equipment. The company’s manufacturing facility is organized into a fabrication section, a heat treatment section, a welding section, and a quality control section. This type of plant layout is referred to as a(n) ____ layout.

Productivity is the

Materials that will become part of a product during the conversion process are called raw materials.

Sarah regularly spends an entire working day ensuring that goods and services are produced in accordance with design specifications. Obviously ____ is important in her company.

When line managers in an organization encounter issues that a staff member with specialized expertise can assist with, the staff member they consult with has ___ authority.

The motivational technique that is made possible through the use of personal computers, modems, fax machines, voice mail, cellular phones, and overnight delivery service is referred to as

A span of control may be wide when

The cost of running out of inventory is referred to as a holding cost.

Since ISO 9000 quality standards were developed in Switzerland and affect only European firms, they don’t apply to firms in the United States doing business in Europe.

The executives and operations specialists for Hyster, an industrial equipment manufacturer, meet and determine the operational plan for the next two years. Two years is Hyster’s