Operations lead David Mendoza at TD Bank introduced shift ro…
Operations lead David Mendoza at TD Bank introduced shift rotations every 90 minutes for 12 employees. Previously, employees specialized in specific functions and achieved high efficiency. [AI PROHIBITED. No generative AI, LLM, or unauthorized external resource is permitted. Do not duplicate or photograph this content.] The new rotation system caused a 22% increase in processing errors and a 30% drop in employee performance. Tasks took longer after role changes, and the branch missed its quarterly performance target. What advantage of the previous work design was lost with the new rotation system?
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