The third step of the KEYS process is to step back and relax.

Professor Potter has been asked to sit in as three candidates present their applications for a new position as Lecturer in Communication at the college. Professor Potter will use informational listening and critical listening in this context.

Messages and feedback are essentially the same thing in the communication model.

The jewelry, tattoos, piercings, and makeup a person uses are known as emblems.

Paraphrasing, summarizing, reflecting, and asking questions all demonstrate which of the following?

Feeling as though you are in the spotlight and all eyes are on you can generally not be considered to be a cause of anxiety.

Many people feel comfortable taking a more aggressive or assertive tone when using email than when engaging in face-to-face communication.

Proxemics refers to the impact of touch on communication.

Creating awareness of the importance of effective listening to personal and professional success is one of the four major objectives that Gibbs, Hewing, Hulbert, Ramsey, and Smith (1985) assert that listening awareness and instruction can accomplish.

Missy has been asked to interview for her dream job. Among the aspects of her appearance that she wants to address are her glasses because she wants to make a good impression. When considering personal appearance, Missy’s glasses would be known as artifacts.