A hotel chain is planning to launch a new digital check-in s…
A hotel chain is planning to launch a new digital check-in system. Before designing training, the HR team conducts interviews with employees to determine if they feel confident using digital tools. They also review job responsibilities to see if check-in procedures have changed and meet with executives to confirm that faster check-in aligns with the company’s strategy. This process reflects which type(s) of needs assessment?
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