Consider the following organizational event: Meals for All, a nonprofit dedicated to supplying local foodbanks with canned goods and other nonperishable food items, has received criticism from members of the community. Initially, Sofia, the nonprofit’s volunteer coordinator, believes the criticism to be unfair and begins to reach out to community members about what Meals for All could be doing better. She then speaks with dozens of volunteers and community members surrounding neighborhoods, and, as a result, Sofia changes how she understands both the organization’s strengths and its shortcomings. Which concept best describes Sofia’s experience?

Consider the following organizational event: After four months at Lakeview Radio FM 109, Naomi, a production assistant for the station, tells her supervisor, Megan, that her current responsibilities at the station are preventing her from using her strongest skills. After some consideration, Megan agrees to let Naomi take on more responsibility and puts her in charge of putting together the setlist for Lakeview’s upcoming 80’s Night. At the same time, Megan reassigns some of Naomi’s administrative duties to Carl, one of the other, newer, reproduction assistants.  A few weeks later, Megan approaches Naomi and informs her that the station’s 80’s Night pulled in some of their highest ratings in months. Megan then puts Naomi in charge of organizing all of the set lists for the Lakeview’s special events. What concept best describes Naomi’s experience at Lakeview?

Consider the following organizational event: Several students enrolled in Westbridge University’s music program become frustrated with the program’s focus on classical music and music theory and, instead, decide to form a grunge band called Riot Bloom. They quickly become relatively popular across the city and begin to frequently sell out small shows put on around town.  Brian, the owner of a small clothing store primarily catering to Westbridge students, decides to notice the group’s rising popularity across the city and begins selling inexpensive “Riot Bloom” jackets and shirts modeled on the group’s distinctive style. Very quickly the band members’ aesthetic becomes increasingly visible across town. Which concept best explains what is going on here?

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Consider the following organizational event: At BrightStar Media, a burgeoning technology and media corporation, three of the company’s largest advertising clients unexpectedly end their contracts within a few weeks of one another. The news catches employees off guard because all three clients had recently renewed their campaigns. During informal conversations and team meetings, employees offer different explanations for what happened. Some believe the clients were dissatisfied with BrightStar’s recent work, while others think the company has simply failed to keep pace with changes in the media industry. A week later, BrightStar’s CEO, Andre, addresses the company at an all-hands meeting. Rather than focusing on the individual circumstances surrounding each client, Andre argues that the departures reveal a larger problem, that BrightStar has become too comfortable with its existing approach and needs to become “more innovative” if it wants to remain competitive. Over the following months, managers begin referring to innovation more frequently in meetings and encouraging employees to experiment with new ideas. Leah, a project coordinator who initially viewed the client departures as isolated business problems, gradually comes to see them as evidence that her own work needs to change. She begins seeking out new responsibilities and thinking differently about what BrightStar expects from someone in her position. Which sequence best describes the communication processes illustrated here?

Craig (1999) proposed seven domains of communication theory. Match each of these seven domains to the organizational communication context they would be most useful for analyzing. 

We’ve discussed several theories and perspectives on organizational communication in the first half of class. Match the theorist to the theoretical perspective.

Refer to the images below.     Which concept is best illustrated by the images above?

Consider the following organizational event: Penny has worked as the receptionist at Netdox for five years. She loves her job but does not communicate much to her coworkers. One day Penny decides that she wants to befriend some of her coworkers, so, before heading into the office, she considers the best way to approach Amy, the woman whose cubicle is closest to her desk. Penny considers that, since she doesn’t talk much and hasn’t really ever spoken to Amy, she’ll need to come across especially high-energy and welcoming so that Amy is sure to like her. Which theoretical framework best explains how Penny plans to approach Amy?

Which of the following is a reason that an organization might wish to reduce ambivalent identification in their members?