Which of the following is an example of a professional service provider? 

High-turnover areas don’t usually cause service failures. 

Which product is tangible dominant?

Which of the following is one of the 4 unique characteristics of a service? 

During slow times, Ramey’s grocery store cross trains its’ stockers on operating the cash register.  This is an example of _____________________________.

Which of the customer satisfaction survey approaches tries to identify the what caused the customer to be dissatisfied with their service. 

Which of the following people would be considered contact personnel?

On average, when one customer complains, how many customers have that same issue but didn’t complain? 

Welcome letters, newsletters, thank you cards for referrals are all examples of ________________________ for professional service providers to implement that build customer loyalty and brand image.

Which of the following services would be considered low-contact?