Match the 3 components of the SOR model to its appropriate example. 

Which types of complaints are the MOST beneficial? 

_______________________ is a breakdown in the delivery of a service and doesn’t not meet the customers expectations. 

The longer a service firm takes to correct a service failure, the more likely is it to NOT be effective.

Which of the following is an example of a professional service provider? 

High-turnover areas don’t usually cause service failures. 

Which product is tangible dominant?

Which of the following is one of the 4 unique characteristics of a service? 

During slow times, Ramey’s grocery store cross trains its’ stockers on operating the cash register.  This is an example of _____________________________.

Which of the customer satisfaction survey approaches tries to identify the what caused the customer to be dissatisfied with their service.