“Motivating, empowering, and retaining employees” is an example of a capability that resides within the human resources functional area

Interpersonal relationships, trust, friendships among managers and between managers and employees, and a firm’s reputation with suppliers and customers are all examples of complex social phenomena that make capabilities easy to imitate

Coca-Cola and PepsiCo have been accused of contributing to the obesity problem in the United States.  This accusation comes from the __________segment of the general environment.

Capabilities may be costly to imitate if firms have unique and valuable organizational cultures, are causally ambiguous, or are socially complex

Core competencies are capabilities that serve as a source of competitive advantage for a firm over its rivals

An attractive industry is one that is characterized by high entry barriers, suppliers and buyers with strong bargaining power, low threats from substitute products, or low rivalry among firms

A firm has achieved __________ when it successfully formulates and implements a value-creating strategy.

Although an organization’s good reputation is a valuable resource that takes years of superior marketplace competence to achieve, it is not a good basis for building a competitive advantage because it can be destroyed almost instantly by bad publicity

Understanding how to leverage the firm’s unique bundle of resources and capabilities is a key outcome decision makers seek when analyzing the internal organization

In order to gain information about its competitor, EBD Corp., Alpha Company obtained copies of EBD’s annual reports for the last five years. This action is unethical, and possibly illegal