Ethical behavior is behavior that conforms to accepted professional standards of conduct.

Efficiency means producing a definite or desire result.

Every time you meet another person, whether a visitor or coworker, you are influencing that person’s image of your company, department, or office.

Diversity has to do mainly with one’s culture.

Using complete sentences and the use of “I” are essential in creating an effective resume.

Restructuring is the reduction of staff by eliminating jobs and sometimes whole departments and divisions.

Business and industry representatives are becoming more and more confident about the workplace skill requirements for entry-level employment and the workplace skill level of most entry-level applicants.

Use several sources, not just one, to locate job leads.

Studies show about 25 percent of the workforce falls in the “difficult to work with” category.

It is acceptable to promise that the manager will return a call.