Chapter 10 Scenario: Albert is writing the instructions for a new line of espresso machines his company is manufacturing. These machines range from an apartment model that makes one cup of espresso at a time to a free-standing commercial model intended for independent coffee shops and cafes.  The company is marketing a single-person apartment model, an in-home model, a small shop model, and a large-shop model that can make multiple cups of espresso quickly.  Albert looks over the various models and wonders who will be using which espresso machine and where.  He decides to jot down a set of questions to help him think about his audience fo reach machine.   Next, Albert decides to ask himself a more personal question:  What is your purpose?  He decides to think carefully about the purpose for these instructions.  He decides his purpose is to help readers make a tasty cup of coffee safely.  When he realizes that, he also realizes

You should begin a letter of application by

Chapter 10 Scenario: Albert is writing the instructions for a new line of espresso machines his company is manufacturing. These machines range from an apartment model that makes one cup of espresso at a time to a free-standing commercial model intended for independent coffee shops and cafes.  The company is marketing a single-person apartment model, an in-home model, a small shop model, and a large-shop model that can make multiple cups of espresso quickly.  Albert looks over the various models and wonders who will be using which espresso machine and where.  He decides to jot down a set of questions to help him think about his audience fo reach machine.    As soon as Albert asks himself, “What is the context in which the instructions/procedures will be used?” he realizes that

Active voice (strong, active verbs) is inappropriate for an application letter/cover letter.

Use this e-mail to answer the following question: The recipient would be more likely to read this e-mail all the way through if To: All Graduate Advisers Subject:  Meeting Dear Dr. Smith, We will soon be conducting informative sessions where students will learn everything about Graduate School from financial aid and scholarship opportunities to how to make the most of their campus experience.  We will host a networking dinner after the information sessions nearby at the Ballroom.  This meeting will serve as an opportunity for students to meet other students, faculty, staff, and different services our university has to offer.  We would like a representative from your office to be present to help us welcome the students and inform them of your services.  A booth will be available for you upon request.  This Annual Graduate Orientation is our way of welcoming our new and current students and helping them kick off their semester strong!  You are cordially invited to attend.  Please let us know if you could attend by e-mail at gradoffice@yourschool.edu on Thursday, Aug. 25th from 5-8 p.m. at the Student Union. Graduate Office

It is ethical to

When developing a letter of application/cover letter, you should

Andrew is writing an e-mail to a new sales representative in Japan, Hiro.  In their previous correspondence, Hiro has always started his e-mails with a formal solicitation, or greeting, followed by an inquiry about Andrew’s health.  Andrew decided that in his e-mail he will

The following chart is NOT as effective as it could be because H O U R S O V E R T I M E   C O M P   T I M E T O T A L SJo John 20 7 2 29 Edmund 24 1 1 26 Gary 12 12 3 27

Mo got an e-mail that said:  “Meeting tomorrow at 10:00.  Hope you can attend.” He decided this e-mail was not.