[U5Q] Shukri consults for a health care company that experienced a high level of turnover in their billing department over the past six months. The CEO is unsure why their employees are leaving. Shukri reviews job descriptions, employee salaries, and performance reviews of employees within the department. Which method of assessment is this scenario describing?

[U5Q] Which of the following would not be considered a core dimension of burnout?

[U5Q] Ray has been dreading waking up and going to work in the morning for about three months now. He’s unsure what changed at work, except for a few layoffs in his department around that time. He wants to keep his current job but isn’t enjoying it as much as he used to. Which of the following best describes the most appropriate course of action in the assessment process?

[U5Q] Multiple staff have told Edgar that he provides unclear feedback and is overly punishing during meetings. Edgar uses the Components of Conflict Resolution tool to guide his discussions with his supervisees. Which of the following best describes the appropriate use of this tool in this scenario?

[U5Q] Employees at a company have recently expressed more dissatisfaction with their jobs to their supervisors. They say the company “feels more corporate” now compared to before. Their manager conducts a survey and discovers that the aspect employees dislike most about being more corporate is the reduced presence of their supervisor on the floor, which has led to less feedback from the supervisor. Which of the following best describes the most appropriate course of action in the intervention process?

[U5Q] Jaime started a new job at an accounting firm six months ago. The transition was initially difficult and remains so. Jaime takes as many remote days as he can and does only what is necessary. He dislikes his tasks and does not feel challenged or excited by his work. Which of the following best describes the most appropriate course of action in the assessment process?

[U5Q] George works as a scheduler at a doctor’s office. Over the past six months, the number of appointments has increased significantly because several new doctors have joined the practice. George’s workload has grown during this period, and he calls out of work more often. In addition, instead of socializing with his colleagues during lunch, he works through his break. He tells his supervisor that he feels unable to perform his job well. George’s supervisor replies that he should be able to handle the workload and continues to assign him more tasks. Which of the following is the likely antecedent related to burnout in this scenario?

[U6Q] While on-site, a project manager promptly completes a compliance checklist after identifying a potential safety hazard. Which of the following is this scenario an example of?

[U6Q] Sven works as an administrative support staff member at a local elementary school. His job includes gathering surveys from caregivers of current students to assess their satisfaction with the education their children are receiving. He then compiles the data and delivers it to the school principal. Which part of a human performance system do the surveys Sven reviews before analyzing the information represent?

[U4Q] Louise observes her behavior technicians during client sessions and scores different features of the session to provide feedback on. For each session feature, the numerical score provided corresponds to different behavioral criteria. For example, if all session materials are organized neatly at the end of session and toys are put away in the appropriate location, Louise would score a 5 out of 5 for that item. Which of the following is Louise using?