________ refers to how often a failure will occur, how easy it is to diagnose, and whether it can be fixed.

Which of the following is an example of a poka-yoke?

Eric is evaluating a car detailing service using the House of Quality approach. A particular customer requirement has a strong association with a technical requirement, an importance of 9, a target value of 3, and a sales point value of 2. The absolute weight of this customer requirement is ________.

The ________ is used for monitoring variables and measurement on a continuous scale. 

Shane is preparing a customer satisfaction survey for his company. He has decided to use question that are answered using a 1 to 5 scale. With 1 being the lowest and 5 being the highest What kind of data is Shane collecting? 

After a customer arrives  at a hotel, a desk clerk coming to check them in is an example of?

________ are natural work teams made up of workers who are empowered to improve work processes and are used by Japanese companies to involve employees in improving processes and process capability.  

Which of the following is one of Ishakawa’s seven basic fools for quality improvements?

Alex is planning on a meeting with one of his firm’s largest suppliers to perform an annual review. This is an example of what kind of activity? 

Which is not a reason exporters may find it difficult to reach multinational success?