Pauline is making funeral arrangements for her recently-dece…
Pauline is making funeral arrangements for her recently-deceased sister with whom she was not very close. Every time you, the funeral director, mention the deceased’s name, Pauline rolls her eyes and gives a little chuckle before she answers your question. You finish making the funeral arrangements and she leaves the funeral home satisfied with your handling of the arrangements. Her grief reaction is best described as:
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