“Insert” mode is set by default on most computers. In this mode, what happens to the text after the insertion point when new text is typed. 

An enclosure notation is positioned where in a letter?

What would you click on the keyboard to take the insertion point to the end of the document?

Where is the side heading in a manuscript is keyed?

If you put a colon or comma after the salutation & complimentary close (Ex: Dear Dr. Chang,) what type of punctuation style is that?

What does “ergonomics” mean?

This is the act of inputting text, data, and commands into a computer using physical hardware that features an arrangement of buttons or keys. 

How many blank lines separate the date and the inside address in a letter.

What is the standard rule for the number of times to hit “space” after the period at the end of a sentence. 

Which of the following is an example of a “complimentary close?”