Analyse the following case study and then answer the questio…
Analyse the following case study and then answer the questions. Ms Sibongile Ragimana was the newly appointed pharmacy manager at Get Well Hospital. This hospital serves the community of the Madiba District. The pharmacy has more than 20 staff members, serving several hospital and district outlets. When Sibongile assumed her duties as manager, the situation was bleak. They needed more supplies and personnel. Organisation and coordination could have been better, and there needed to be more cooperation and teamwork among different sections of the pharmacy. Morale was low due to the unrelenting workload, constant bickering and disagreements, and the stress of caring for very ill patients at the hospital.Sibongile held a meeting with the pharmacy staff to introduce herself and to discuss how important their mission is to the success of the pharmaceutical service delivery to the community. She talked about how the patients at the clinics were counting on the hospital pharmacy to bring the medicines they needed to keep healthy to the clinics. She reminded them that every person working in the pharmacy had a vital role in the operation of the pharmacy.Then Sibongile set out to learn more about the workers in her pharmacy, beginning with the pharmacists. She held frequent staff meetings with the pharmacists heading the different sections of the pharmacy and some pharmacist assistants to discuss the procedures used to fulfil the hospital pharmacy’s mission. She visited the workers, both on and off duty, talking to them and showing personal interest. She listened to their complaints and, whenever possible, tried to address their concerns about the poor living conditions some of them faced. She often visited the workers while they were preparing supplies for the clinics. On one occasion, when medicines were desperately needed at one of the clinics, and the pharmacy was shorthanded, she pitched in and worked beside the personnel to prepare the order. It was not long before Sibongile knew each person’s name, what his/her job was, and something about his/her background. As she learned more about the personnel’s capabilities, she reorganised them, placing them where their skills and experience could be used most effectively. In staff meetings, disagreements were discussed and worked out, and responsibilities were assigned when all concerned were present. Authority was clearly delegated to reduce confusion and duplication of orders. The pharmacists in charge of specific sections of the pharmacy were held responsible for the actions of their pharmacist assistants, and within limits, their decisions were enforced without question.Within two months, the effects of the changes were evident. The staff knew what was expected of them and began to see themselves as an essential part of a well-run organisation. Despite the hardships, they began to take pride in their ability to accomplish their mission. Morale and teamwork improved. Before long, the pharmacy became one of the most efficient in their province.2.1 Give evidence of Ms Sibongile Ragimana’s managerial behaviours in the case study. (14)2.2 What does this case study illustrate about the relationship between being a manager and a leader? (6)
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