Hassan Nasrallah, the leader of Hizbullah: grew up very poor but very smart, and although he wears the robes of a minor Shiite cleric, he is a world-class politician. He has been called the most charismatic figure in the Muslim world. Nasrallah exerts _____ power over his followers.

Raja Hossein monitors the quality of staplers manufactured under the brand name Bostitch. If a stapler doesn’t meet the standards that are agreed upon, an employee in his department puts the stapler in a reject pile. What function is Hossein performing?

Luca Villanova has a major decision to make about how to increase attendance for the professional soccer team he owns. He wants to call his players and coaches together, generate alternatives, and come up with a solution by mutual agreement and vote. Villanova is an example of which style of democratic leader?

Airline stewards in China will remove someone from the plane if they attempt to bring their own food with them. Instead, passengers must buy the food sold on the plane. The stewardesses have been given _____ power to deal with passengers who won’t obey the rules.

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation’s water and sewerage system run as efficiently and profitably as the one it operates in Manila. Its primary challenge will be the management function of ____ because it needs to convince the 2,000 employees it inherited from the government-owned facility to work more efficiently.

_____ skills refer to the manager’s ability to operate in diverse cultural environments.

_____ is the set of attitudes, values, and standards that distinguishes one organization from another.

The manager of a chain of dry cleaning stores gathers the competitions’ advertisements for analysis and review. She needs these data to help the chain devise its own advertising strategy. The manager is acting in the _____ role.

As an informational manager, Lia Morris would do all of the following EXCEPT:

Plant manager Peter Kwillen receives the master budget from divisional headquarters and breaks it down for the three shift managers. He coordinates with other plant managers and manages lower-level managers. Kwillen is a(n) _____ manager.