Brief intakes are:

Responding with an authoritative tone in a situation where a client’s anger seems close to escalating can:

When a clinician seeks a client’s permission to share ideas, what does it enable them to do?

There were three types of rooms that could be staffed in the Emergency Department (ED) game:  high acuity rooms, medium acuity rooms, and low acuity rooms.  Prior to the game, your team had to decide how many of each of the three types of rooms to staff, given a limited budget.  Explain the key factors and tradeoffs that your team faced in developing their staffing plan. 

In the Breakfast at the Paramount case, we saw that as the customer arrival rate increased from 75 to 120 customers per hour the average wait time of customers increased up to a point and then leveled off.  Why didn’t the average wait time keep increasing along with the customer arrival rate?  Please limit your answer to 1-2 sentences.

The Help Desk at University Library is staffed by the Horton triplets. Students arrive at a rate of 50 per hour, according to a Poisson distribution.  It takes a server an average of 3 minutes to assist a student.  Assume that CVa = CVp = 1.  The following formulas are provided to help you in answering the questions.  

Shown below are the results/statistics tabs for several blocks in the Bob the Barber model.  Please use the information in them to answer questions 2-4.

What is the average number of students at the help desk (i.e., being served, not waiting)?  Round your answer to two decimal places.

In the Bob the Barber case, we had four barbers in each of two separate shops in part 1.  In part 2, we combined the two shops into one shop with eight barbers.  The overall customer arrival rate remained the same.  How did customer waiting time change from part 1 to part 2?  Provide 1-2 sentences explaining what happened and why.

Old or defective erythrocytes and platelets are engulfed within the lymphoid organ known as the[OPT1].