Supply chain management plays a dual role. Its first role is as a communicator of customer demand that extends from the point of sale all the way back to the supplier. The second role is as a physical flow process that engineers the timely and effective movement of products

The five P’s are product, promotion, price, people and possession.

Sales promotion, advertising, and public relations are elements of the promotion strategy.

Theory X managers view their workers as untrustworthy and unmotivated.

Managers can use equity theory to improve worker satisfaction.

Training workers by changing and varying jobs is called job rotation.

Motivation is basically a need-satisfying process.

Performance appraisals are used most often to make decisions about pay raises, training needs, and advancement opportunities.

A grievance is a formal complaint by an employee that his or her supervisor has violated some part of the union-management contract.

According to Maslow’s hierarchy of need, the most basic needs are the social needs.