Avante has to tell the members of his department that the office hours have changed from flexible hours to a strict nine-to-five day. He calls a meeting to explain the change. Participants begin arguing and asking multiple questions about the new work time policy. The next day, Avante realizes that most people still do not have a clear idea about the change, as a result of the confusion at the meeting. Which one of the following explains why the message was not understood?

Bob is a social butterfly. He often leaves his workstation to chat with coworkers. He volunteers for every problem-solving team and enjoys planning the annual summer employee picnic. Bob has a ________.

When using the Nominal Group Technique, each group member presents their unique idea before any discussion begins about which solution is best.

Downward communication is communication that flows from a manager to employees.

Groupthink occurs only when group members have a negative image of the group or the leader.

When a manager asks an employee to complete a task, (s)he is using ________ communication.

Written essay and critical incident are performance appraisal methods.

Which one of the following is true for organizational communication?

Tammy’s boss has asked her to take on a project in addition to her regular work. According to expectancy theory, Tammy will consider the instrumentality and ask herself, “________”

According to the three-needs theory, the best managers tend to be ________ in the need for ________.