Which of the following is the best example of how a nursing assistant should communicate with an anxious resident? (A) The NA should gently ask the resident what is bothering him. (B) The NA should speak more loudly. (C) The NA should suggest medication that is commonly used for anxiety. (D) The NA should tell the resident that it is best to stop worrying so much.

While distributing meal trays, Brenda gives the wrong meal to a resident who has diabetes. She says that the resident distracted her by complaining about the food. Which defense mechanism is she using? (A) Denial (B) Projection (C) Repression (D) Rationalization

Which of the following is true of combative behavior? (A) The behavior is usually a reaction to a specific person. (B) The behavior is not a concern to staff or other residents. (C) The behavior may be caused by disease or medication. (D) The behavior does not need to be reported.

If a resident’s native language is different from the nursing assistant’s, the nursing assistant should 

Which of the following is the first step in the nursing process? 

An example of active listening is 

Choose the resident condition that the NA should report immediately to the nurse: 

When is it appropriate for nursing assistants to use medical terminology? 

What is the purpose of the Patient Self-Determination Act (PSDA)? 

Which of the following behaviors violates Residents’ Rights?