Cole has put forth the argument that all fires produce smoke and she sees smoke over the nearby mountain, then there is a fire on the other side of the mountain. Cole has used deductive reasoning.

What does it mean if a measurement is reliable? What does it mean if a measurement is valid?  Why would managers care about either of these things when making hiring decisions? 

Jo is asked an interview as to how she handled an unhappy customer in her previous job and how she might handle that same situation today. Jo has been asked a behavioral question.

Cherise knows that she wants her clothing to work for her and she has some large, very noticeable earrings and a large bracelet that slides down to her wrist every time she moves hands. These items are good for Cherise to wear because they maintain the attention of the audience.

The third step of the KEYS approach suggests that we need to be aware of our personal presentation style and be prepared to alter it if the situation calls for it.

When we are called upon to deliver a team presentation, we should keep in mind the fact that a group presentation is just a series of individual speeches put together.

The first step in the KEYS approach, know yourself, requires that you know both yourself and your topic, as well as which of the following?

When you begin speaking, you should focus on one audience member in the front row presentation and make sure that he or she can hear you, and you should maintain this volume throughout the presentation.

Andre is presenting to the city seniors’ club and wants to make certain that all the audience members can hear him. As he speaks, he focuses on an audience member in the back corner of the room and projects his voice to that person and works very hard to maintain this volume throughout the presentation. This is good idea for Andre to do.

A speaker should not use an outline because it eliminates the possibility of reading the presentation.