Joe reflects on his summer internship: “My manager was always available to meet with me. Even though I know that they had a highly demanding schedule, we met once a week to discuss my progress. They also introduced me to a couple of managers in other departments to help me not only learn more about the company but to continue to explore my career interests. I am grateful to have had such a supportive manager, who always put my needs first.” What type of leader was Joe’s manager?

According to your reading, leadership is commonly a hierarchical top-down reporting relationship structure and management is shared in all directions.

If your manager asks you in a team meeting for feedback on how they can improve, you should openly share your criticism. After all, your manager is asking for it.

“My baseball coach focuses on getting results. He tells us to come to practice, play hard, and he will play you in the game. If you do not come to practice or practice hard, he will not play you in the game,” says a member of the baseball team. Considering the member’s comment, the coach is a:

Considering the performance formula in the context of a marathon, a runner’s shoes and attire, access to a trainer, and available training time represent their resources.

Joseph and Isabella are optical sales representatives, selling branded eyewear collections. Joseph spends five days a week conducting sales visits. His co-worker, Isabella, only spends four days a week conducting sales visits and always outperforms him by at least seven sales. In which component of performance might Isabella be considered stronger than Joseph?

Alexander, a car salesperson, sold 24 cars last month. On average, most salespeople at his company sell between 15-20 cars a month. Alexander’s manager rewards him for his top sales last month. This is an example of positive reinforcement.

Colin is the store manager. He notices that two of his associates, Justin and Sri continue to argue with one another and do so in front of customers. Colin asks Justin and Sri to come to his office to discuss the conflict between the two of them. Colin wants to find out what is affecting their engagement at work. Considering this scenario, Colin is serving as a(n) ___________ between the two employees.

In this module on Canvas, we looked at highlights from Mark Sanborn’s book titled, You Don’t Need a Title to be a Leader: How Anyone, Anywhere Can Make a Positive Difference. According to Sanborn, the following phrases describe a leader, EXCEPT:

The terms leader and manager are interchangeable, meaning that they are the same thing.