Affect displays complement, enhance, or substitute for a verbal message.

When Chris goes to the movies alone, he generally tries to sit by himself near the top rows of seats or as close to the movie screen as he can, since most people don’t seem to like sitting in those areas of the theater. Choosing to sit in those areas in order to feel more comfortable is an example of Chris seeking privacy.

For the purposes of this course of study, which of the following influences how members of a business or professional organization frame communication with others both within and outside that organization.

Smells in an environment contribute to our perception of warmth.

Negative emotions and aggressive behavior of employees are two noticeable reasons for increased organizational costs.

Vocalics refer to how people use their voices to communicate and express themselves.

Feedback points to the need for us, as communicators, to look to for cues from the other person with whom we are communicating.

A hug or pat on the back is an example of a social touch.

Every time Katie visits her grandmother, she can smell the aroma of chocolate chip cookies or an apple pie baking in the oven. These smells make Katie comfortable and what she feels is a sense of warmth at her grandmother’s house.

The second step of the KEYS process is to evaluate the professional context.