A family comes in with you because the death of their loved…
A family comes in with you because the death of their loved one is impending. During the time in which you are working with them and pre-planning, they receive a phone call that their loved one has passed away. They let you know this and then leave to go be with the loved one who has just passed and other family members that are there. In this situation, even though they notify while they are there that their loved one has passed away, it is still considered pre-need counseling until you go to the actual place you are making the removal and meet with them there.
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